Contact Compare Poker Sites

Got a question about one of our reviews, spotted something that needs updating, or just want to flag an issue with a poker site we cover? This page explains how to reach us and what we can (and can't) help with.

How to Reach Us

The best way to get in touch is by email at [email protected]. We read every message and try to respond within a couple of business days, though busier periods can mean a slightly longer wait. Please include as much detail as you can — for example, which poker site or page you're asking about — so we can get back to you with something useful rather than a generic reply.

What We Can Help With

Corrections or updates to information on a review, such as a bonus term that has changed or a licensing detail that needs checking
Questions about how we compare and rank poker sites, including our approach to traffic, rake, bonuses, and payment methods
Feedback on your own experience signing up, depositing, or cashing out at a site we cover
General suggestions for sites, formats, or topics you'd like to see covered

What We Can't Help With

We're an independent comparison and review site, not a poker operator, payment processor, or regulator. That means we can't access your account on any poker site, process deposits or withdrawals, resolve a dispute with an operator, or verify your identity for KYC purposes. For any of that, you'll need to contact the poker site directly through its own support channels — check the operator's website for its help center or live chat.

If your enquiry relates to problem gambling or you'd like support around your own play, please see our Responsible Gambling page, which includes the 1-800-GAMBLER helpline and other resources. We're not able to offer counseling ourselves, but that page points to organizations that can.

A Note on How We're Funded

Compare Poker Sites may earn a commission when readers sign up to a poker site through links on this site. This doesn't affect how sites are ranked or reviewed, and it doesn't cost you anything extra. If you have questions about a specific offer mentioned on our review pages — including deposit match terms, playthrough requirements, or eligibility — the fastest answer usually comes from the operator itself, since terms can change without notice.

Before You Write In

A few common questions are already answered elsewhere on the site:

For background on who runs this site and how we approach reviews, see About Us
For the legal terms covering use of this site, see Terms and Conditions
If you're looking for casino options outside the poker room, our sister coverage of Non GamStop Casinos may be relevant

Checking these first can often save you a round trip, but if your question isn't covered, don't hesitate to email us directly.

Age and Eligibility Reminder

Online poker for real money is regulated on a state-by-state basis in the US, with most states setting a minimum age of 21 (a small number allow 18). We don't offer support or account assistance to anyone under the applicable legal age in their state, and nothing on this site is intended for that audience. If you're contacting us about an issue related to underage access on an operator's platform, please raise it directly with that operator as well as with us.